This is a short list of our most frequently asked questions.

What is starlenz?

starlenz is a fun and quirky way to connect with stars through augmented reality. Find stars at pre-determined StarZones or through specific StarSymbols, then take a selfie to keep the memory around forever. We're building starlenz to allow you to experience red carpet moments with your favorite stars. We believe the lens on your smart phones can transform the way you view the world.

How much is the starlenz app?

Currently, it’s available for FREE in the App Store and will soon be available in the Google Play store.

How can I print my photos?

You can save all the photos you process with starlenz to your camera roll. You can then sync with your computer and print as many as you'd like.

How can I share my photos on other social media services?

Currently, you can share your photos to Instagram, Facebook, and Twitter. Once you take a photo, you can share it easily by clicking the share button. In the future, we plan on supporting additional services.

How do I shop what my favorite stars are wearing?

To shop their outfits, click on the star to activate star gear.

I have a technical problem or support issue I need resolved, who do I email?

The best way to get in touch with us is to email us at

How do I report a bug?

We do our best to keep things running smoothly, but sometimes things slip past us. Help improve starlenz by sharing any issues you experience while you're out finding stars. Please email us at to report any bugs.

Should I file a bug report?

Before submitting a technical problem, please ensure you are running the latest version of starlenz on a supported device. If you’re using an out-of-date version, please upgrade the app and see if the issue persists.

What should I include in my bug report?

  • A clear and concise description of the issue.
  • Describe what happened and what you expected to happen.
  • Steps to reproduce the issue, if available.
  • Screenshots of the issue, if relevant.
  • Any error messages you received.

Where does the name starlenz come from?

As humans, we’re naturally social creatures and are fascinated with the lives of our favorite stars—their films, their music, their causes, and yes, even their outfits. In today’s connected culture, stars seem to be around us everywhere, but we can never seem to get to them. starlenz is our solution that gives you access to your favorite stars and lets you “hangout” with them in a real world environment.